FAQs

By entering the Primer Music Festival, guests agree to grant permission to the organizing company to use the photographic material and videos taken by the company's certified personnel during the event, for any promotional or advertising use. Attendees will be recorded by cameras for security reasons.

The organizers of the event will demarcate with special markings the filming area at the entrance of the PRIMER Music Festival, in OAKA on the 6th and 7th September 2025.

Yes, there will be several toilets at the festival site. Divided into women and men. Private rest rooms for VIP holders.

At the festival grounds there are first aid stations with equipped mobile units and medical staff. You will easily find them as they have special markings.

We offer a 50% discount for individuals with disability or individuals with reduced mobility with the presentation of the relevant documents. Tickets can be purchased only at the entrance of the festival.

Inside PRIMER MUSIC FESTIVAL there is designated area for people with disabilities with unobstructed visibility to the stage

For our 6th anniversary we are introducing a brand new stage - The Afterhours stage called the Lunar Stage. This will begin right after the first day’s Main stage show has ended and will host a different lineup of artists. Dancing won’t stop at midnight this year

Cashless experience. This year, we are proud to announce that we will host a brand new cashless bracelet. With this bracelet, you will be able to add funds via your personal digital wallet (Apple Wallet/ Pay, Google Wallet etc.) There will also be employees helping around for people wanting to add cash to their bracelets. ALL purchases within festival grounds will ONLY be made via the new bracelet.

All official PRIMER MUSIC FESTIVAL gear can be purchased at the designated Merchandise Booth, situated in the main arena of the festival.

In the PRIMER MUSIC FESTIVAL arena there will be information regarding the line up, how to use the cashless bracelets and a map of the festival.

Friendly security staff, clean & safe environment, information booths, First Aid / Medical services and much, much more.

You can apply for volunteering at PRIMER MUSIC FESTIVAL either by telephone +30 210 2202 202, or by e-mail at info@candycane.gr.

This year, the festival will be a two-day event, taking place on Saturday, September the 6thand Sunday, September the 7th 2025. On Saturday the festival will run from 16:30pm to23:00pm at the Athens Olympic Sports Center Spyros Louis and will continue at the OAKA Basketball Arena from 23:00pm until 06:00am the following morning. On Sunday the event will run from 16:30pm to 23:00pm.

Primer Music Festival will take place this year in OAKA, just 30 minutes away from the center of Athens. OAKA is located in the northern suburbs of Athens where the Helios stage will take place and the Lunar stage will take place in the closed stadium next to it.

Yes there is. People aged 16 and over will be able to enter the festival area freely. For people under 16, parental responsibility or guardianship will be required. All guests should have an ID or passport with them, and if asked they have to show it.

After checking the tickets, you will be given an entry bracelet with which you will be able to enter and leave the festival area, without the need to check again.

No, unless you have the ticket receipt or the ticket digitally on your phone.

• Illegal or illicit substances, drugs, or drug paraphernalia
• Weapons of any kind including, but not limited to, pocket knives and self-defense sprays
• Flammable items or liquids including aerosols and fireworks
• Markers, pens, or spray paint
• Backpacks, purses or bags are not allowed, except bags made of clear plastic, clear vinyl, or clear PVC not exceeding 13”x17”
• Outside food or beverage including alcohol
• Bottles, cans, flasks, or coolers
• Opened over-the-counter medication or eye drops
• Balloons, balls, inflatable balls, frisbees, or flying disks
• Umbrellas, chairs, blankets, sleeping bags or tents
• Bicycles, skateboards, hoverboards, scooters or personal motorized vehicles
• Drones or unmanned aerial vehicles
• Professional cameras, flash cameras or video and audio recording equipment, or camera poles
• Animals except for service animals assisting an individual with a disability. “Comfort”, “therapy” or “emotional support” animals do not meet the definition of a service animal and are not permitted entry to the Event.
• Large chains, chained wallets or spiked jewelry
• Laser pens, laser pointers or similar focused light devices
• Water guns, squirt guns, or spray bottles
• Musical instruments, noisemakers or air horns

You can enter the festival at any time you wish, up until the last artist takes the stage.

• For the HELIOS Stage, you can enter as soon as the festival gates open at 16:30.
• For the LUNAR Stage, entry starts at 23:00

By requesting entry into the Event, all attendees including members of the media, shall be subject to a search, by examining any bagpacks they carry.

Event Organizers shall, at all times, reserve the right to either deny any person’s entry in or to eject any person from the Event, who in the sole and absolute discretion of Event Organizers are in violation of Event rules.

Full-time support by our security team and the presence of local Police Authorities will ensure maximum safety for all Festival attendees.

Please review the Policy section for a list of items that are not allowed at the venue. Following these instructions will lead to a quicker entry at the main festival gates.

PRIMERS MUSIC FESTIVAL’S Terms & Conditions provide security and police the authority to request any attendee to leave premises if policy terms are not respected. In addition, undercover and non-uniformed personnel will be present at all times to monitor and control any suspicious illegal behavior.

VIP & VIP Table festival-goers are able to enter the GA zone and re-enter their own zones.

Naturally, you can purchase tickets with a debit/ prepaid/ credit card.

General Admission (GA): General ticket holders will be able to be anywhere in the festival arena.

VIP: VIP ticket holders will have the opportunity to experience the Primer Music Festival in close proximity to the artists and the festival stage. The designated VIP platform will be elevated and will be located very close to the stage. Additionally, it will have its own independent bar. The festival tickets are not numbered.

VIP TABLES: Another designated VIP platform will be also elevated and even closer to the festival stage for the ones that want to experience the magic of the PRIMER MUSIC FESTIVAL in a more private atmosphere. They will be able to enjoy the festival by having their own serving services and their own private rest rooms. For table reservations please contact us either by telephone +30 210 2202 202, or by e-mail at info@candycane.gr.

Redemptions and refunds are no applicable. There is also no exchanging/ canceling/ refunding of tickets if purchased at the venue or from the site.

Yes, along with a valid coded voucher/ e-ticket at the wristband exchange point and you need to provide a valid identification document. The name on each ticket MUST match the attendee of PRIMER MUSIC FESTIVAL Wristband.

VIP upgrades will be available at the ticket booth in front of the main entrance, on a first-come, first-served basis. In the case that all available places in the VIP zone will be sold out by then, unfortunately, you won’t be able to make an upgrade.

The full lineup is already live! You can check out all the confirmed artists on our official website.

This year’s headliners are none other than Armin Van Buuren, Boris Brejcha, and Alesso — get ready for massive sets!

Absolutely! Head over to the Lineup page where you can filter artists by day or stage for easy planning.

Yes — the full festival schedule with set times will be released shortly before the event. Stay tuned!

No, but we highly advise it! This will allow you to:

Top-up your account at any time on the website or in the festival app (and avoid queue on festival cashless banks).

• Check spending history (and the one of your family’s, using different wallets from the same cashless account)
• Register your credit card details and top-up easily
• Block your wristband should it be lost
• Easily reclaim any money not spent post-festival.

‍

As your account is linked to your wristband, you can block it by visiting the information point onsite. You can get a new wristband which will be credited with the balance of the chip you have blocked.

If you do not create an account, blocking your wristband is impossible as we won’t have the unique reference number.

‍

If there is money left on your wristband after the festival you are able to refund from 15.09(00.01) until 19.09(23.59). When you apply for a refund there is 1.00€ fee.

Refunds will be done by debit/credit card only, and will require the 6 digit code inscribed on the back of your cashless wristband.

Upon entering the Festival and after we scan your ticket, you will receive a wristband with a QR CODE.

You can scan it with your phone and load money onto your wristband right then and there without creating an account! However, you will need to use an account for refund requests or the option to upgrade.

If you have created a Cashless account to ask for your money back you have to login to your account via the festival website and press the button « Refunds ». Your bank account will be credited at the end of the month.

If you did not create a Cashless account then in order to reclaim your balance, you must create a Cashless account. It’s quick and easy: visit the event website, and go to the Cashless section.

From there create your Cashless account by entering:

• Your full name
• Email address
• A password
• The code that is on the back of your cashless wristband
• Your Bank credit card information.

Once logged into your account, click the « Refunds » button. Your bank account will be credited before the end of the month.

There will be designated WC for people with disabilities.

Entrance to the PRIMER MUSIC FESTIVAL for the HELIOS and the LUNAR Stage is allowed only with a valid and undamaged ticket/wristband. No replacement tickets/wristbands will be issued under any circumstances if lost, damaged or unusable for any other reason. The event organizers will not be held responsible for any lost, stolen, or damaged tickets/wristbands.

The Lost & Found point is located inside the official PRIMERS’ MUSIC FESTIVAL Merchandise kiosk.

There is a special entrance for people with disabilities upon arrival at the PRIMER MUSIC FESTIVAL.

You can top up your wristband online at any time before the festival. Simply log in to your account and add credit to your ticket. Additionally, there will be designated Credit Points available within the festival grounds where you can top up your wristband on-site.

You can top up your wristband using cash or a credit/debit card at the designated Credit Points inside the festival area.

You can pay using any credit or debit card issued by Mastercard, Visa or American Express.

Details about the refund process will be announced soon.

Next by NBG is the new digital banking experience by the National Bank of Greece, designed especially for you who want to do everything simply, quickly, and straight from your phone.

• Handle your daily transactions easily and instantly, wherever you are
• Send money with IRIS—no IBAN needed, just your friend’s phone number
• Set savings goals for that dream trip (or anything else you really want) — or start saving with a 2.5% interest rate if you’re under 30
• Enjoy exclusive offers, competitions, and experiences tailored to your lifestyle
• Download it now from Google Play or the App Store